Shipping policy
Shipping Policy
Effective Date: December 29, 2024
At Escapism, we are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy below for details about shipping timelines and procedures.
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1. Shipping Timelines
- Pre-Made Orders:
- Orders for in-stock, pre-made items will be processed and shipped within 1-3 business days after payment is received.
- Pre-Orders:
- Orders for pre-order items require additional production time. Please allow 2-5 weeks for shipping after your pre-order is placed and confirmed.
Shipping times may vary based on your location, shipping provider, and any unforeseen delays such as holidays or weather conditions. We will notify you via email if there are significant delays with your order.
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2. Shipping Costs
Shipping costs are calculated at checkout based on your location and the shipping method selected. Escapism is not responsible for any additional fees, such as customs duties or taxes, which may apply to international orders.
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3. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number to monitor your package’s progress. If you do not receive tracking information, please contact us at clothingescapism@gmail.com.
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4. Address Accuracy
Please ensure that your shipping address is accurate and complete at the time of checkout. Escapism is not responsible for packages lost or delayed due to incorrect or incomplete address information provided by the customer.
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5. Lost or Damaged Packages
While we strive to ensure that all packages are delivered safely, Escapism is not liable for packages lost or damaged during transit. If your package is lost or arrives damaged, please contact the shipping carrier directly to file a claim. For assistance, you may also reach out to us at clothingescapism@gmail.com.
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6. Contact Us
For any questions or concerns regarding shipping, please email us at clothingescapism@gmail.com. We are here to assist you and will respond within 2 business days
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Thank you for choosing Escapism. We value your support and look forward to serving you!